Instruction of the right of withdrawal for consumers.
A consumer is any natural person who enters into a legal transaction for a purpose that cannot be attributed to his or her commercial or freelance professional activity.
Right of withdrawal
The customer has the right to withdraw the contract within 14 (fourteen) days after receipt without giving any reasons. The period for withdrawal is 14 days and begins with the day the customer or a third person engaged by the customer, but who is not the shipper acquired the goods. To exercise the right of withdrawal, customer must inform the vendor – Harold’s Lederwaren GmbH, Lämmerspieler Strasse 40-42, 63179 Obertshausen, Germany, phone ++49 6104-79061, fax ++49 6104-75049, email email@example.com – by post, email or fax about his decision to withdraw the contract including a clear explanation. Customers may, but must not use the withdrawal form for this purpose. To observe the withdrawel period it is sufficient to send off the withdrawal message or dispatch the product in time.
Consequences of withdrawal
If customer withdraws the contract the vendor is obliged to refund received payment including shipment costs (but excluding any extra costs due to customers choice for special shipment) within 14 days beginning from day the vendor has received the returning goods. The vendor uses the same payment method for the refund, unless any other payment method has been agreed between customer and vendor. The vendor may refuse the refund as long as he has not received the returning goods. Customer is advised to return the goods immediately, but lastest within a period of 14 days beginning with day he inform the vendor about the withdrawal of the contract. To observe the withdrawal period it is sufficient to send off the return goods within 14 days. The customer initially bears any costs other than the direct cost of returning the goods.
The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
If customer want to withdraw the contract, he is asked to fill out this form and return it.
to; Harold’s Lederwaren GmbH, Lämmerspieler Strasse 40-42, 63179 Obertshausen, Germany phone ++49 6104-79061, fax ++49 6104-75049, email firstname.lastname@example.org
– I/we herewith withdraw the contract of purchase of the goods below
– ordered on (*)/ received on (*)
– name of customer(s)
– address of customer(s)
– signature of customer(s) (also valid for messages on paper)
(*) delete whatever entry does not apply.
or fill out the pdf – withdrawal form.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal is not for:
for delivery of products, which are not prefabricated or products, which are fabricated or altere according to the customers specificion.
– for delivery of repairing parts
The right of withdrawal will expire immediately
– for delivery of products, which have been used after delivery
– for delivery of products, which are not in original and good condition after returning.