How long does the shipping take of my ordered bag?

We deliver the ordered bag within the next 3-4 working days, after having received the payment. The actual transportation will take another 1-2 working days within Germany and 3-5 working days within EU-countries.

What can I do if the parcel has been damaged during transport?

The bags are carefully checked and packed by our team. If you receive the bag damaged nevertheless, we will take care of replacement.

A detailed documentation of the damage, however, is important for easy processing, so you should issue a damage confirmation message in the presence of the postman and not accept the defective delivered parcel (fracture, torn packaging, completely or partially lost goods) or if already received return.

Is abroad shipping possible?

Our shipping provider DPD (Deutscher Paket Dienst) delivers in almost all countries of the world. Possible limitations may be the result from statutory regulations or contractual terms of DPD (Deutscher Paket Dienst).

Which provider takes care of shipping?

Shippment are reliably processed by Deutscher Paket Dienst (DPD) and abroad by his partners. DPD and his partners offer on their website a tracking service under https://www.dpd.com. You receive the tracking number either with your delivery confirmation by email or you may ask for it directly by sending your request to: bestellung@harolds-bags.com. With the tracking you may find detailed information about the actual status of your parcel.

Is the shipping missing?

In case you haven’t received the parcel after serveral days (kindly regard the abroad delievery times), please contact us. We will try to find your parcel by special tracking. Please take notice that this process may take time up to several weeks.

Where is my parcel in this moment?

With your tracking number you may obtain information about actual status of your parcel. Enter the tracking number on the website https://www.dpd.com/en . You receive the tracking tracking number either with your delivery confirmation by email or you may ask for it directly by sending your request to: bestellung@harolds-bags.com.


If your parcel could not be delivered (even to a neighbour) it will be returned to us. In this case our customer service will contact you in order to consult what to do and will deliver the parcel one more time. Kindly consider to leave a message at your door, what the parcel delivery should do when the parcel cannot be handed out to anyone.

What happens if I do not accept the goods?

You have the right to return the ordered goods in case they do not correspond with the contractual agreements. However, if the goods are not accepted for reasons that are unrelated to the lack of quality of the delivery or the assertion of the right of withdrawal in the context, you must bear the costs of a possible re-sending.

It is possible to pick up the merchandise personally?

You may pick up your ordered merchandise in our factory/warehouse. Kindly contact our office and regard the opening hours: Monday – Thurday from 8.00 a.m. to 5.00 p.m and Friday from 8.00 a.m. to 4.00 p.m. Address for personal pick up: Harold’s Lederwaren GmbH, Lämmerspieler Strasse 40-42, 63179 Obertshausen, Germany.

How can I search for a bag?

You have four options on our website to search for a bag:

1. by the search box – indicated by the magnifying glass – top right in the navigation bar. Enter your keyword there

2. In case you know a line or series of bags you are searching for, please look at the navigator bar for your bag.

3. Keyword search: Our website offers a couple of keywords, which help you to find the right bag. You find the list of keywords at the bottom of our website in the black colored section. Kindly select the keyword of your choice there.

4. Search by type of bag. Kindly select one of the categories on our website: Travel / Business / Leisure / Accessories.



How can I order a bag?

We have following payment methods:

Wire transfer, Paypal and payment in cash for personal pick up. Detailed descriptions about payment methods you can find here: Payment methods

Why haven't I received any confirmation by email?

When having submitted an order you will receive an automatic confirmation by email of your order. In case you have not received any confirmation, this may be due to:

– the message has addressed to your spams.
– your email address is not correct.
– you order has not been successfully submitted.

Can I change my order?

An existing order can only be changed before shipping of the goods. Please contact our Customer Service.

I am looking for a specific product but can not find it?

If the bag you’re looking for is not offered in our shop, it is currently not in our range. You can also send us a photo or a description via the contact form by email. We then check whether the bag is available otherwise or can be produced.




We have these payment methods:

Wire transfer, Paypal and payment in cash for personal pick up. Detailed descriptions about payment methods you can find here: Payment methods


Withdrawel and Returns


After receipt of the goods, you have 14 days to consider whether the ordered bag corresponds to your wishes.

How does a return work?

If you do not like the bag or if it is defective, you can return the bag. The return is at your own expense by a package service provider of your choice. To do this, use the withdrawel form download here, fill it out and enter the invoice number or attach a copy. We can then handle the withdrawel more quickly. The processing (replacement, repair, refund of the purchase price) can take up to 3 weeks.

Detailed information about the right of withdrawel you can find here: Withdrawel


As soon as the return has been received and checked, we will refund you the amount. The refund depends on the method of payment and will take place within 21 days after receipt of return.

Wire transfer: The credit will be advised to the bank account from which your transfer was made to us.

PayPal: Your credit will be advised to your PayPal account. Whether the amount is deposited on your PayPal account or is backed up to your bank account, you can control by yourself at PayPal.

Bei einer Rücksendung werden die Portogebühren nicht zurückerstattet.


Change to other color (if available):

If you prefer the bag in a different color then you can send the bag directly to us containing details about the new color.


Change to other size or other model:

If you would like another size or another bag, please return the bag to us and to order the new size or the new bag in our shop.

How can I claim a bag?

If an item is damaged or defective, you can claim it as a matter of course. Kindly send us the information below for easy processing to reparatur@harolds-bags.de, containing:

1. a brief description, how the damage/defect happened.

2. photos of the bag and details of the defect.

You will receive further information under these links:

Repair or Care instruction

Do you have another question?